Cancellation and refund policy

You confirm a booking by paying a 50% advance online. The balance is paid after the trip. This policy explains what happens to the advance if plans change.

Cancelling your booking

• 24 hours or more before pickup: free. We refund the full advance.
• Less than 24 hours before pickup, or a no-show: a cancellation charge of 80% of the fare applies. The advance is kept towards this charge, so no refund is due.

To cancel, call or WhatsApp +91 80007 82424 or email contact@swiftvoyagecabs.in with your booking number. The time we receive your request counts as the cancellation time.

If we cancel

If we cannot provide your cab for any reason, we refund the full advance.

Changing your booking

You can ask to change the pickup date, time or address. We confirm changes on WhatsApp. If the new trip has a different fare, we tell you before confirming the change.

How refunds are paid

Refunds go back to the same UPI account, card or bank account you paid from, through our payment partner Razorpay. We start the refund within 2 working days of the cancellation. Your bank usually credits it within 5 to 7 working days after that.